frequently asked questions

What does IES do?Less

Our service will reduce or eliminate Timeshare debt owed to the developer. We offer an ownership reduction, where 1 or 2 contracts are eliminated. And we offer full debt cancellation where all debt is eliminated, leaving you with just the points you have paid for.  

Is IES buying or selling our timeshare product?Less

No, IES does not buy or sell timeshare. There is virtually zero resale value on these products. If you choose to own a timeshare, it can be purchased for as little as $1 online.

How long does this process take?Less

Every case is different. It could take 3 months, it could take 3 years. It depends on the number of purchases, desired resolution, and number of different states you have purchased, as well as several other factors.

Will this process hurt my credit?Less

No, Our company has several ways to protect our client's credit during and after the service is completed. We understand the importance of individual's credit, and the time it has taken to build excellent credit.

What Happens if you are unsuccessful?Less

Our company offers a 100% money-back guarantee on our service. If we don’t succeed, it will cost you nothing.

Will I receive a refund for the money paid to the Timeshare company?Less

Every case is different, however, in approximately 70% of our cases a refund is issued by the developer or Credit Card company.

Can I use my Timeshare during this process?Less

We advise against it. We will show you how to take the same vacation way cheaper by renting from another owner, rather than using your points. 

Do I have to go to court?Less

No, we handle our cases internally with the developer’s legal department. We are not a law firm, however, we do have attorneys on staff for legal guidance if needed.

Will I be assigned someone specific to my case at your company?Less

Yes, we will assign a client manager to you, specific to your ownership. This person will be well versed in your ownership developer/product. You will work with this person from start to finish.

How much does this process cost?Less

A lot less than what you will pay to the timeshare company. All cases are different, we will do the full consultation at no cost. You can then decide if we move forward with reducing or eliminating your debt.


If I eliminate my ownership, do I have to go back to staying in hotels only?Less

No, part of our consultation is an education on how to travel in the same units you are accustomed to. Even if we don’t work together, you will learn how to travel easier, nicer and cheaper than ever before. We walk you through it step by step.

What Are Surety Bonds?

A surety bond is a promise to be liable for the debt, default, or failure of another. It is a three-party contract by which one party (the surety) guarantees the performance or obligations of a second party (the principal) to a third party (the obligee).

Surety Bonds vs. Escrow Accounts:

Both are a 3rd party entity that will assure clients that monies are protected from fraud, scams, and bankruptcy.

Escrow accounts require the full service fee be deposited in one lump sum. 

 Many clients do not have access to large sums of cash to fund such accounts.

Escrow accounts are a fee for service product costing between 2%-6.5% of monies deposited. 

 This additional fee drives up company, and client costs of service.

Surety Bonds do not cost the client any money.

Surety Bonds provide insurance on monies paid for services, if services are not rendered the bond insurance reimburses client funds.

Surety Bonds are required in the state of Florida when a company guarantees their work.


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